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Software Trainer/User Support Representative

Software Trainer/User Support Representative

Overview:

Studylog is looking for a Trainer/User Support Representative with a passion for animal
research and travel to train users of our world-class software.

Detailed Job Description: 

  • Represent the standards and quality of Studylog Systems, Inc. when training new users
    on Studylog software remotely and in labs and offices around the world.
  • Instruct existing customer’s either remotely or in person on software enhancements
    with the goal of improving their research throughput and ultimately their business with
    Studylog
  • Support Studylog software users via phone, email, the web and in person by answering
    questions and demonstrating how to best use the software
  • Position will collaborate with multiple teams across the organization.
  • Write and deliver training materials
  • Gather user software requirements and design and propose solutions for development
    in future versions of Studylog software
  • Support and participate at various trade and industry shows and events as needed
  • Work closely with internal development team to identify and record bugs

Qualifications:

  • Current or previous Studylog user with advanced knowledge of the software
  • Excellent professional presentation, communications, writing, editing, human relations
    and interpersonal skills are required
  • Bachelor’s degree or equivalent experience
  • Excellent communication skills including verbal and written
  • Able to effectively explain the technical complexities of Studylog
  • Able to talk comfortably one on one and in front of small to large groups of people
  • Proven project management skills
  • Able to travel 50% of year, including internationally
  • Patience and a sense of humor

About Studylog:

Based in beautiful Pacifica, CA, Studylog Animal Study Workflow Software is designed to flexibly conduct and manage studies in virtually any disease area, such as inflammation, oncology, infection, metabolism, surgical models, behavior/neuroscience, vaccines, and others. Studylog saves researchers precious time, money and effort, while ensuring data integrity & security in a database for future access and use. On average, labs tell us they can double their study throughput with the same or less effort while preserving their detailed methods & results in perpetuity.

Job Categories: Training
Job Types: Full Time
Job Locations: Pacifica

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